UX/UI Designer

Purpose of Position

To design intuitive, accessible, and visually engaging digital experiences within the Digital Factory. The UX/UI Designer works with product, technology, marketing, and other stakeholders to understand user needs; translate requirements into user flows, wireframes, prototypes, and interface designs; deliver user research, insights and usability testing; and contribute to consistent, user-centred experiences across digital touchpoints.

Key Responsibilities

• Support the UX/UI design process for digital products and services from discovery through delivery.
• Conduct and support user research activities, including interviews, surveys, field observations, contextual inquiries, usability testing, and A/B testing.
• Collaborate with product owners, technology teams, marketing, and other stakeholders to understand design goals, requirements, and user stories.
• Create wireframes, user flows, journey maps, mock-ups, and interactive prototypes that clearly communicate intended experiences and interactions.
• Design responsive and accessible user interfaces that align with brand guidelines and established design standards.
• Review competitive and comparative digital experiences to identify relevant design patterns and opportunities.
• Participate in workshops and working sessions with cross-functional teams and users to inform design decisions.
• Contribute to and maintain design systems, component libraries, and design documentation to support consistency and scalability.
• Work closely with developers during implementation, provide design specifications, and conduct design quality checks.
• Analyse user behaviour and feedback to identify opportunities to improve usability, engagement, accessibility, and customer satisfaction.
• Present design concepts, research findings, progress updates, and recommendations to relevant stakeholders.

Required Qualification, Experience, Knowledge

• Bachelor’s degree in Design, Human-Computer Interaction, Psychology, Information Technology, or a related field
• At least two (2) years’ relevant experience in UX/UI design for digital products
• Working knowledge of user experience principles, interaction design, visual design, usability, responsive design, and accessibility standards
• Proficiency in prototyping and interface design tools such as Figma
• A portfolio demonstrating user-centred design thinking, interface design, wireframing, and prototyping skills
• Familiarity with user research methods, usability testing, agile product development, and design handoff practices
• Strong analytical, creative, problem-solving, and attention-to-detail skills
• Good communication, presentation, collaboration, and stakeholder-management skills
• Ability to manage multiple design assignments, meet deadlines, and respond constructively to feedback
• Exposure to analytics or testing platforms, such as Google Analytics or A/B testing tools, would be an asset

GraceKennedy's Competencies

GraceKennedy embraces six key competencies that all employees, regardless of level, should master and demonstrate across the organization. These are:
•    Results Oriented
•    Digitally Savvy
•    Collaborative
•    Engaging & Inspiring
•    Diversity-Embracing
•    GK Values-Driven