Senior Claims Associate

   Purpose of Job

To provide guidance, process reported incidents/accidents and to negotiate the best claim settlement in the requisite timelines on the client’s behalf. Further to administer and coordinate activities of the Claims Department, where required.

    Principal Responsibilities

• Accurately record verbal and written incident/claim reports from and on behalf of clients within the stipulated timelines.
• Evaluate clients' portfolio to determine appropriate coverage for filing claim.
• Provide guidance to customers in the reporting and preparation of claims, including the completion of Claim Forms, where necessary.
• Observing the weekly follow-up system and maintaining the client contact as required.
• Ensure claims updates on the system are current, and made available to the Underwriting departments.
• Negotiate terms and quantum of claims with Adjusters, Insurers and Clients.
• Offer assistance and advice on technical matters to members of staff under supervision.
• Assist in training staff via day-to-day interaction on the job.
• Generate quarterly reports of all outstanding claims; conduct reviews with corporate clients and assist in the annual review of all outstanding claims.
• Supervise Registry Clerk

      Minimum education and and experience

• At least two (2) years experience working in the General Insurance Industry in Claims.
• Diploma in Insurance Studies or pursuing the ACII or its equivalent.

    Key Competencies

• Working knowledge of Motor, Property, Liability and Personal Accident classes of general insurance.
• Good negotiation skill with experience in dispute resolution.
• The ability to work on own initiative.
• The ability to communicate effectively, both orally and in writing.
• Excellent organizational and supervisory skills.
• Good time management and organizational skills.
• Excellent problem solving skills.
• Must be able to handle multiple priorities