Merchant Services Officer

First Global Bank is a Jamaican-based commercial bank and a wholly-owned subsidiary of GraceKennedy Limited. Operating since 2002, FGB has a reputation of redefining the banking experience through its commitment to technology and a high standard of service delivery. The bank was first to deliver several digital channels including the Caribbean’s First Video Teller Machine and expanded service delivery through agent banking services. FGB also offers one of the best rated online banking platforms (Global Access). First Global Bank currently operates eight (8) main branches and fourteen (14) banking agents across Jamaica.  

First Global Bank invites applications for the following position: 

Merchant Services Officer

Purpose of position  

The Merchant Services Officer is responsible for accurate and timely processing of merchant setup request, perform merchant setup in FCBUS & FDMS, liaise with vendor for terminal deployment and support, monitor merchant transactions, manage security & operational risk, prepare reports specific to transaction settlements / merchant onboarding services, coordinate activities and report generation with 3rd party vendor

Principal responsibilities

• Monitor Track-It for Merchant requests
• Review Merchant applications for completeness and accuracy
• Log and return all inaccurate or incomplete Merchant applications to the respective branch/BDO/BDE in a timely manner
• Generate KYC detail from source and create CIF accounts for online applications in the core banking system
• Open/create new accounts in the core banking system
• Update accounts as required
• Perform Merchant Setup and Maintenance
• Configure and provision new POS Terminals
• Handle Terminal Inventory & Asset Management – including receipt, recording, storage, inventory control, order initiation, repair management, decommissioning and destruction
•  Coordinate Terminal Distribution & Deployment
• Maintain proper and complete merchant files and records
•  Perform Merchant Termination
• Handle merchant queries
• Prepare operational and management reports as required

Required Qualification, Experience and Key Competencies: 

• Degree in Finance, Accounting, or Business Administration or equivalent
• A Minimum of two (2) years’ experience in Banking with practical experience in performing a variety of support functions.
• Knowledge of the Bank’s Policies and Procedures
• Knowledge of the Bank’s products and related service charges
• Good understanding of foreign currency business is highly desirable.
• Sound knowledge of routine banking operations and procedures
• Basic Knowledge of related aspect of law relating to banking
• Working Knowledge of the AML Policy sufficient to detect anything that would compromise the bank’s position.
• Good interpersonal and time management skills
• Initiative and flexibility
• Ability to plan and organize work effectively
• Ability to communicate effectively in both oral and written formats
• Detail oriented
• Good analytical, problem solving and technical skills
• Ability to cope with variable workload
• Must be highly team-oriented
• Effective listening skills

Qualified applicants are invited to submit applications no later than 08/08/2025 via the careers section of our Corporate Website at www.gracekennedy.com

First Global Bank Limited upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.