IT Quality Assurance Analyst

First Global Bank is a Jamaican-based commercial bank and a wholly-owned subsidiary of GraceKennedy Limited. Operating since 2002, FGB has a reputation of redefining the banking experience through its commitment to technology and a high standard of service delivery. The bank was first to deliver several digital channels including the Caribbean’s First Video Teller Machine and expanded service delivery through agent banking services. FGB also offers one of the best rated online banking platforms (Global Access). First Global Bank currently operates eight (8) main branches and fourteen (14) banking agents across Jamaica.  

First Global Bank invites applications for the following position: 

IT Quality Assurance Analyst

Purpose of position                                                                                                     

The IT Quality Assurance Analyst’s role is to facilitate the quality assurance processes for business applications within FGB. The incumbent is therefore primarily responsible for the planning, monitoring and control, analysis, design, implementation, execution and completion of testing activities. The position will also be required to conduct an analysis and impact assessment of reported issues in relation to changes in order to ensure that same are resolved and successfully retested and/or support stakeholder decision making.

Principal Responsibilities

3. 1. • Lead the software quality assurance activities to ensure that they comply with defined standards.
      • Participate in the review of all requirements for new systems or change requests for enhancements of existing systems. Collaborate with business owners to understand and ensure clarity of the requirements
      • Document and communicate test plans for multiple levels of testing
      • Document test scripts for multiple levels of testing
      • Coordinate and ensure the validation and testing of migrated data, system and all integration points based on the requirements, system compliance and technical specifications
      • Ensure proper issue management and tracking to include detailed assessments, root cause and impact analysis
      • Monitor the test progress and issues log
      • Evaluate test results and conduct impact analysis on issues
      • Liaise with GKFG IT and the Vendor to ensure timely and accurate resolution to issues
      • Manage the test team to ensure that tests are executed and recorded accurately, issues are properly logged and deadlines are met

Required Qualification, Experience and Key Competencies:  The successful candidate should have:

• Bachelor’s degree in Computer Science or a related technical discipline
• A minimum of 3 years working experience providing quality assurance support
• Knowledge of software test design, testing methodologies and test techniques
• Knowledge in the use of test management and automated testing tools
• Experience in writing SQL database queries
• Exposure to and/or understanding of the following is a plus: Windows, AIX, and Linux Operating Systems; MS-SQL & Oracle databases; Web enabled applications; Oracle WebLogic; Report Writing Solutions
• Knowledge of specialized computerized system relevant to the financial sector
• Sound knowledge of the software development and software testing lifecycle processes, production acceptance & project management
• Self-starting with the demonstrated ability to learn new technical concepts quickly; pays attention to detail, highly motivated, responsible, possess initiative and have above average problem-solving skills
• Strong communications, consultative and interpersonal skills, including oral, written and presentation; teamwork, collaboration, facilitation, and negotiation, with the ability to work effectively with internal and external partners and clients
• Good customer service
• Sound time management and organizational skills, and the ability to consistently meet deadlines in a fast-paced environment

Qualified applicants are invited to submit applications no later than 10/02/2026 via the Careers section of SuccessFactors.

First Global Bank Limited upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.