Fraud Officer

GraceKennedy Remittance Services Limited (GKRS) invites applications from experienced, suitable, qualified and dynamic individuals for the position of:

FRAUD OFFICER

Job Purpose 

The Fraud Officer will be responsible for researching and resolving customer disputes originating from the use of GKONE Card for potentially fraudulent transactions with a view to recovering as much as possible.

Key Responsibilities

• Monitor real-time transactions and customer behaviour to detect anomalies and potential fraud.
• Investigate suspicious activities, prepare case files, and escalate as necessary.
• Develop and maintain fraud detection rules, alerts, and workflows.
• Collaborate with Product, Engineering, and Customer Support to improve fraud prevention mechanisms.
• Assist with the development of reports and other tools used by GKONE to mitigate card fraud loss.
• Processing of chargeback as a part of the fraud determination and recovery.
• Conduct root cause analysis of fraud incidents and recommend system/process improvements.
• Keep updated on emerging fraud trends, tools, and regulatory requirements.
• Assist in regulatory reporting and audits related to fraud and financial crime.
• Train internal teams on fraud awareness and prevention best practices.
• Assess transaction activities independently to determine if transactions are fraudulent and make recommendations if these transactions should be cancelled or refunded, make recommendations to Compliance for persons involved are interdicted and SARS filed.
• Monitor fraud reports from Western Union against the transaction data to detect unusual activity.
• Assist with the provision of statistical analysis and summary reporting to management on fraudulent trends.

• Assist in the provision of training on fraud and trends throughout the Agent Network.

Required Education & Competencies 

• Bachelor’s degree in finance, Business or related field.
• Certifications such as CFE (Certified Fraud Examiner) or CAMS (Certified Anti-Money Laundering Specialist) are a plus. 
• Minimum three years’ experience in Fraud Detection & Prevention in fintech, banking, payments or credit/debit card operations.
• Strong analytical skills.
• Proficiency in using analytical tools (SQL, Python) and advanced Excel skills.
• Knowledgeable about KYC, AML and transaction monitoring systems.
• Excellent written and verbal communication skills.
• Advanced report writing skills.
• Ability to work independently under pressure and to handle sensitive investigations discreetly.

​Qualified applicants are invited to submit applications no later than 09/02/2026 via the careers section of our Corporate Website at www.gracekennedy.com

GraceKennedy Remittance Services Limited upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability, and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.