E-Payments Compliance Officer

First Global Bank is a Jamaican-based commercial bank and a wholly-owned subsidiary of GraceKennedy Limited. Operating since 2002, FGB has a reputation of redefining the banking experience through its commitment to technology and a high standard of service delivery. The bank was first to deliver several digital channels including the Caribbean’s First Video Teller Machine and expanded service delivery through agent banking services. FGB also offers one of the best rated online banking platforms (Global Access). First Global Bank currently operates eight (8) main branches and fourteen (14) banking agents across Jamaica.  

First Global Bank invites applications for the following position: 

E-PAYMENTS COMPLIANCE OFFICER

Purpose of position                                                                                                     

The Compliance Officer's role will ensure that the organization's electronic payment services comply with all relevant regulatory requirements, industry standards, and internal policies. The Compliance Officer oversees compliance activities, conducts assessments and audits, provides guidance and training, and collaborates with other departments to mitigate compliance risks specific to e-Payments products. The role also involves monitoring regulatory developments and industry trends to ensure ongoing Compliance and to support the organization's commitment to maintaining the integrity and security of its e-payment services. 

Principal Responsibilities

• Regulatory Compliance: Monitor and ensure adherence to relevant financial and electronic payments regulations, data protection laws, AML/CFT/CPF regulations and industry-specific rules by the bank and its third-party partners. Keep updated on any e-payment regulatory changes and collaborate with the Risk and Compliance teams to implement necessary adjustments to policies and procedures.
• Contractual Compliance: Review in collaboration with the Legal department compliance-related contract terms established with third-party payment partners, outlining expectations, reporting mechanisms, and consequences for non-compliance.
• Monitoring and Reporting: Continuous monitoring of e-Payments third-party vendor activities would be a key responsibility. Establish mechanisms to track partner activities and ensure they align with agreed-upon terms and regulatory requirements. Regular reporting to senior management and relevant regulatory bodies would be necessary.
• Conduct periodic compliance reviews of payment processed, systems and partners.
• Monitor transaction activities for compliance with established parameters to identify unusual /suspicious transaction. 
• Data Privacy and Security: Ensure that all data handling and sharing practices with e-Payments third-party partners comply with data protection regulations and ensure that Data Privacy Agreements are in place. This includes protecting customer information and sensitive data.
• Support the development and maintenance of compliance risk assessments for all payment products.
• Assist with the implementation of KYC/AML requirements for onboarding and electronic transactions.
• Collaborate with cross-functional teams, including Legal, Risk Management, Fraud and Operations, to implement e-Payments compliance initiatives and address identified issues. 
• Monitor changes in payment regulations and industry trends and assess their impact on our e-payment services. 
• Provide compliance training and guidance to employees involved in e-payment activities. 
• Serve as a point of contact for regulatory inquiries and examinations related to e-Payment Compliance. 
• Investigate e-Payments compliance incidents or violations and assist in implementing corrective actions as necessary. 
• Prepare e-Payments compliance reports and updates for senior management and regulatory authorities. 
• Promote a culture of Compliance and ethical conduct throughout the organization. 
• Any other duty that may be assigned by management. 

Required Qualification, Experience and Key Competencies:  The successful candidate should have:

• Bachelor’s degree in management studies, Banking/ Finance, Business Administration or relevant discipline from a recognized tertiary institution.
• At least three (3) years working experience in a banking or financial institution.
• Proven experience in Compliance and/or Risk roles / the business, supporting risk decision-making and undertaking Compliance business as usual work within a financial services entity. 
• Experience writing or updating Compliance Policies and procedures. 
• Sound knowledge of Payment Associations systems and applications, including but not limited to Visa Online, MasterCard Connect.
• Strong knowledge of e-commerce, POS, and issuing transactions channel.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Planner).
• Regulatory framework and compliance requirements associated with financial services and experience of working within core banking systems
• Exceptional communicator, results-orientated, and able to meet demanding deadlines.
• Strong analytical and investigative skills.
• Attention to details and high ethical standards
• Ability to work cross functionally and manage multiple priorities
• Excellent oral and written presentation skills, with experience reporting at the senior level and forging strong relationships with the business. 

Qualified applicants are invited to submit applications no later than 06/02/2026 via the Careers section of SuccessFactors.

First Global Bank Limited upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.