Customer Service Support Associate
Date: 16 Jun 2026
Location: St. Andrew, Jamaica
Company: GraceKennedy Ltd.
Allied Insurance Brokers (AIB) Limited invites applications from experienced, suitable, qualified and dynamic individuals for the position of:
CUSTOMER SERVICE SUPPORT ASSOCIATE
Purpose of Job
Provides service that promotoes the retention and maintenance of business, in accordance with the agreed strategies and initiatives, to enable timely and effective achievement of the Company's goals.
Principal Responsibilities
- Responsible for ensuring that there is efficient and effective operation of the renewal process
- To provide support to the Customer Service team to facilitate the retention of clients
- Ensure clients are notified of upcoming renewals six (6) weeks prior to renewal
- Ensure monitoring report is updated
- Monitoring of lapsed/cancelled policies
- Negotiate and finalize policy renewal terms and coverage with Insurance Companes to ensure that clients receive the best solutions
Minimum Education and Experience
- Passes in five (5) CXC subjects including Manthematics (or a numerical subject) and/or English Language
- One or Two years experience in a Customer Service capacity within the insurance industry
- Working Knowledge of Motor and Property calsses of General Insurance
Compencies
- Time Managment and Organizational Skills
- Digitally Savvy
- Interpersonal Skills
- Knowledge of local insurance products and usage's
- Customer/Client focused
Purpose of Position
Provides service that promotes the retention and maintenance of business, in accordance with the agreed strategies and initiatives, to enable timely and effective achievement of the Company’s goals towards increasing Customer Service revenue and client satisfaction.
Key Responsibilities
- Responsible for ensuring that there is efficient and effective operation of the Renewal Process.
- To provide suppport to the customer service team to facilitate the retention of clients.
- Enhance revenue generation by working to ensure the maintaining of AIB’s standard retention rate.
- Ensure clients are notified of upcoming renewals six (6) weeks prior to renewal.
- Responsible for the management of Renewal Notices for the Customer Service Team for the various general insurance companies.
- Assist with the generating and updating of Customer Service Reports, including the Monitoring Report.
- Assist with generation of policy documentation and ensuring submission to respective clients.
- Assist with the monitoring of Lapsed/Cancelled polices on a monthly basis.
- Assist with the management of receivables for the Customer Service Team.
- Act as Relief Operator and Cashier as may be needed.
Required Qualification, Experience, Knowledge
- Passes in five (5) CXC (General) subjects including Mathematics (or a numerical subject) and/or English Language
- One or two years experience in a Customer Service capacity within the insurance industry.
- Working knowledge of Microsoft Suite.
- Working knowledge of Motor and Property classes of General Insurance
- Registered Salesman in Motor and Property classes of business
GraceKennedy's Competencies
GraceKennedy embraces six key competencies that all employees, regardless of level, should master and demonstrate across the organization. These are:
• Results Oriented
• Digitally Savvy
• Collaborative
• Engaging & Inspiring
• Diversity-Embracing
• GK Values-Driven
Qualified applicants are invited to submit applications no later than 29/06/2026 via the careers section of our Corporate Website at www.gracekennedy.com
Allied Insurance Brokers Limited upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability, and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.