Customer Service Representative

Allied Insurance Brokers (AIB) Limited invites applications from experienced, suitable, qualified and dynamic individuals for the position of:

CUSTOMER SERVICE REPRESENTATIVE

To pro-actively administer the insurance needs/portfolio of clients and to generate new business growth through advisory skills, market knowledge, follow up and auxiliary services to the client's satisfaction and within the company's guidelines.

Principal Responsibilities:

• Secure suitable markets and discuss with clients for implementation
• Bind coverage with Insurance companies and prepare accurate documentation in accordance with service standards.
• Interview and provide professional advice to clients on Insurance matters at the request of the clients.
• Ensure that all assigned follow ups are completed by scheduled dates
• Ensure all POCA requirements are current for all client accounts
• Anticipate, initiate and provide advice on insurance/risk management matters pertinent to the proper protection of assets and liabilities of the client.

Minimum Education and Experience

• At least one to two years’ experience within the insurance industry in a customer service capacity accompanied by sound product knowledge
• Passes in four (4) GCE O’Level or CXC (General) subjects including Mathematics and English
• Working knowledge of Motor and Property classes of General Insurance
• Registered Salesman in Motor and Property classes of business

Key Competencies

• Effective communication skills - oral & written.
• Customer/client focus.
• Digitally Savvy
• Strong organizational skills.
• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines. .
• Capability of effective planning and priority setting to meet daily, weekly and monthly deadlines.
• Strong analytical skills and ability to understand, evaluate and make judgment on various reconciliation items.

​​Qualified applicants are invited to submit applications no later than 14/08/2026 via the Careers section of SuccessFactors.

Allied Insurance Brokers Limited upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability, and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.