Business Process Documentation Specialist

First Global Bank is a Jamaican-based commercial bank and a wholly-owned subsidiary of GraceKennedy Limited. Operating since 2002, FGB has a reputation of redefining the banking experience through its commitment to technology and a high standard of service delivery. The bank was first to deliver several digital channels including the Caribbean’s First Video Teller Machine and expanded service delivery through agent banking services. FGB also offers one of the best rated online banking platforms (Global Access). First Global Bank currently operates eight (8) main branches and fourteen (14) banking agents across Jamaica.  

First Global Bank invites applications for the following position: 

Business Process Documentation Specialist

Purpose of position  

The incumbent is responsible for creating, updating, organizing and maintaining the Bank’s policies, operating procedures, forms, circulars and related operational documents ensuring accuracy, assessibility and compliance with industry standards and in adherence to proper documentation management practices and established review schedules

Principal responsibilities

 Creating, Updating and Maintaining Policies, Procedures and Forms

• Prioritise and action requests for the creation and updating of operating policies, procedures, and forms as directed by Operations/ Business Units/PMO and in keeping with the scheduled Policy and Procedures review cycles.
• Maintain policies, procedures and forms in compliance with applicable laws and regulations and issue circulars as required detailing the changes to existing workflows and new procedures.
• Review operating procedures, circulars and forms prepared by Process Owners/Business Units and provide direction as needed to ensure documents conform to the defined standards and meet the desired output.
• Develop and maintain templates for implementation and standardisation of the Bank’s policies, procedures, forms, checklists, service level agreements (SLA) as required.

Documentation Management

• Develop document control processes i.e. document lifecycles to establish and   promote consistency with approved documentation standards i.e. structure, fomats, logo, templates etc in all bank policies, procedures and forms.

• Monitor the organised maintenance, storage, cataloguing and archiving of policies, procedures and forms on the approved Bank digital storage repository i.e. SharePoint/Network drive(s).

Business Analysis and Process Improvement

• Analyze existing processes independently and in collaboration with Business Heads/Process Owners/Stakeholders to identify areas for improvement and design simple and efficient processes for improved workflows.
• Conduct market research and perform comparative/gap analysis as required to develop/update new and existing policies and procedures in alignment with industry standards and best practices.
• Design workflow templates to capture process reviews and/or changes in keeping with change management practices as required.
• Coordinate the required activities to convert approved processes to procedures for implementation.

Training Support

• Develop training plans and materials and coordinate/deliver training    presentations to support implementation of new and revised process workflows and procedures.

Required Qualification, Experience and Key Competencies: 

• Bachelor’s Degree in Business Administration, Banking Operations or related field.
• Minimum Five (5) years’ experience working in the financial industry.
• Process Analysis, Business Analysis, Process Mapping and or Project experience
• Certification in Business Analysis, Process Design or Document Writing would be an asset
• Proven experience in policy and procedures writing, process mapping and business analysis methodology, practices, tools and techniques
• Experience in process mapping using process mapping tools (e.g. BlueWorks, Nintex, Visio)
• Strong organizational, communication, problem solving and time management skills
• Proficiency in Microsoft Office Suite, with  emphasis on Microsoft Word, Powerpoint, Project and Excel
• Comprehensive knowledge of Banking Operations
• Demonstrated experience in developing training materials and delivering training to personnel at all levels of the Bank
• Knowledgeable in Project Management regarding stakeholder engagement and coordination of project related activities

Qualified applicants are invited to submit applications no later than 03/10/2025 via the careers section of our Corporate Website at www.gracekennedy.com

First Global Bank Limited upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.