Business Efficiency & Support Associate

Purpose of Position

Reporting to the Business Efficiency & Support Manager, the incumbent will play a crucial role in assisting members of the Business Efficiency & Support Team. This role supports the planning and execution of strategic projects and operational initiatives aimed at optimizing organizational efficiency, strengthening business processes, and ensuring effective day-to-day operations.

Our ideal candidate is an organized, proactive, confidential, team and detail-oriented individual with strong communication, attention to detail, initiative and analytical skills.

Key Responsibilities

• Provide day-to-day administrative and operational support to all members of the unit
• Draft, format, and maintain documents, reports, and project-related records
• Follow up with internal and external stakeholders for feedback, approvals, and outstanding items
• Communicate professionally with partners and external contacts on behalf of the unit
• Support light research tasks — locating, compiling, and summarising information from relevant sources to support team deliverables
• Process invoices, new supplier registrations, and purchase orders in the organisation's financial management system, ensuring accuracy and timely submission in accordance with procurement guidelines
• Manage the unit's filing systems, both digital and physical, ensuring documents are organised, version-controlled, and accessible
• Able to locate and compile information from relevant sources in response to a brief or task — without needing to be an expert in the subject matter

Required Qualification, Experience, Knowledge

At minimum, applicants should possess the following:

• First Degree in Business Administration or equivalent
• Proficient in Microsoft Office Suite
• Comfortable using shared drives, document management systems, and scheduling tools after brief orientation
• Excellent problem-solving capabilities and techniques.
• Strong customer relations and relationship building skills, poise, tact and diplomacy.
• Excellent time management and the ability to plan, prioritize, negotiate and meet deadlines

GraceKennedy's Competencies

GraceKennedy embraces six key competencies that all employees, regardless of level, should master and demonstrate across the organization. These are:
•    Results Oriented
•    Digitally Savvy
•    Collaborative
•    Engaging & Inspiring
•    Diversity-Embracing
•    GK Values-Driven