Business Development Officer- Merchant Payment Solutions

Purpose of Position

The Business Development Officer (BDO) is responsible for identifying, acquiring, onboarding and retaining merchants for GraceKennedy Payment Services' (GKPS) merchant payment solutions. The incumbent will actively prospect for new business opportunities, maintain a robust sales pipeline, and promote the adoption of digital payment solutions including payment links, QR payments, merchant portal services and e-commerce payment solutions.

Key Responsibilities

• Identify, prospect, and acquire new merchants for GKPS payment acceptance solutions.
• Develop and execute sales strategies to achieve merchant acquisition and revenue targets.
• Build and maintain a strong sales pipeline.
• Compile and document client feedback for product development.
• Monitor merchant activation and early transaction volumes.
• Conduct regular sales calls, presentations and demonstrations.
• Prepare proposals, quotations and business cases.
• Participate in trade shows and networking events.
• Conduct regular business reviews with key merchants.
• Identify opportunities for increased transaction usage and additional payment solutions.
• Support cross-selling of GKPS payment products where appropriate.
• Ensure all merchant onboarding documentation is completed accurately and in accordance with KYM, KYC, AML, data privacy and regulatory requirements.
• Escalate unusual activity, onboarding concerns or potential compliance risks in accordance with established procedures.

Required Qualification, Experience, Knowledge

• BSc. in Business Administration, Marketing, Sales, Finance or related discipline.
• Minimum three years' experience in business development, sales, account management or relationship management within digital payments, financial services, fintech, telecommunications, e-commerce, merchant services or other technology-enabled solutions.
• Experience selling digital payment, fintech, financial technology, telecommunications or SaaS solutions is an asset.
• Valid Driver’s Licence and willingness to travel extensively within Jamaica and occasionally overseas.
• Prior fintech work experience is an asset.

GraceKennedy's Competencies

GraceKennedy embraces six key competencies that all employees, regardless of level, should master and demonstrate across the organization. These are:
•    Results Oriented
•    Digitally Savvy
•    Collaborative
•    Engaging & Inspiring
•    Diversity-Embracing
•    GK Values-Driven