Assistant Manager - IT Quality Assurance

The Assistant Manager – IT Quality Assurance plays a critical role in ensuring that technology solutions are delivered to the highest standards of quality, reliability, and performance. This role provides leadership and oversight for software testing activities, helping to ensure that new systems, enhancements, and technology changes meet business requirements, regulatory expectations, and industry best practices.

In this role, you will support the organization by:

• Leading and coordinating quality assurance activities for enterprise applications, system enhancements, and technology initiatives. 
• Developing, reviewing, and executing testing strategies, test plans, and test scripts to ensure solutions meet defined business and technical requirements.
• Overseeing defect identification, tracking, and resolution processes to support high-quality software delivery. 
• Implementing and enhancing automated testing capabilities to improve testing efficiency, accuracy, and coverage. 
• Collaborating with developers, vendors, and stakeholders to validate solutions and ensure successful implementation outcomes. 
• Participating in requirements reviews for new systems and enhancements to ensure quality standards are considered from the earliest stages of development. 
• Providing subject matter expertise in the review of change requests, application releases, and system implementations. 
• Supporting the resolution of complex application issues and contributing to continuous improvement initiatives across the technology environment.

• A Bachelor’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience. 
• At least five (5) years’ experience in a software quality assurance leadership role, including the development and execution of test plans for enterprise business solutions. 
• Four (4) to five (5) years’ experience in software engineering. 
• Experience writing SQL queries and analyzing data. 
• Working knowledge of Windows and Unix operating environments, MS SQL, Oracle databases, web-enabled applications, Oracle WebLogic, and reporting solutions.
• Experience working within a financial institution or similarly regulated environment. 
• Strong understanding of software testing methodologies, quality assurance principles, and system implementation practices.
• Ability to champion quality standards and foster a culture of continuous improvement. 
• Strong ability to evaluate systems, analyze data, identify issues, and recommend effective solutions. 
• Solution-oriented with the ability to manage and resolve complex technical and operational challenges. 
• Excellent verbal and written communication skills, including technical documentation and stakeholder engagement. 
• Ability to work effectively with business users, technology teams, vendors, and service providers. 
• Strong time-management skills with the ability to manage multiple priorities and consistently meet deadlines. 
• Demonstrated ability to learn new technologies and concepts quickly and apply them effectively. 
• Demonstrates sound judgement, confidentiality, and a commitment to high professional standards.