Applications Support Analyst

The GraceKennedy Financial Group seeks to identify an individual looking for an excellent opportunity to progress his/her career; and who possesses the vision and energy to help drive dynamic changes across the group, in the following capacity:-​

APPLICATIONS SUPPORT ANALYST

Key Responsibilities

• Provide routine user support, problem analysis and resolution, for users in the various software applications.
• Receive and log requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support and determines appropriate actions to take. 
• Participate in developing project deliverables, including translating user requirements to system requirements.
• Assist in the preparation of testing documentation – test strategy, test plan, test matrix and test scripts.
• Preparation/conditioning of test environments to facilitate accurate testing scenarios.
• Execute test scripts and documentat variances identified.
• Participate in identifying changes to functions through the execution of system integration testing.
• Participate in Change Management processes through testing activities and user administration.
• Interact with application vendors to resolve issues.
• Participate in implementations ensuring environmental readiness by preparing a comprehensive checklist of activities to be performed.
• Provide monthly performance reports of user application issue submissions and resolution.
• Conduct application user administration and provide application training.
• Manage and complete IT Audit requests in a timely manner.

Minimum Qualification, Experience, Knowledge and Skills

• Bachelor’s degree in Technology/Computer Science/Business Administration 
• Minimum of 3 years’ progressive experience in the financial sector or in a similar support role in another industry 
• Experienced in writing SQL queries to interrogate large volumes of transaction data
• Strong understanding of systems and applications architecture, as well as specialized computerized system relevant to the financial sector.
• Experience working in the Windows environment and Microsoft Office products.
• Exposure to and/or understanding of the following is a plus: Windows, AIX, and Linux Operating Systems; MS-SQL & Oracle Databases, Oracle Web Logic; Web enabled applications and reporting writing solutions
• Knowledge and/or experience in back office procedures specifically, accounting and settlements.
• Familiarity and/or experience in functioning in a Projectized work environment and with the phases of the Systems Development Lifecycle.
• Must be a strong communicator, including oral, written
• Good presentation skills including; facilitation and negotiation with internal and external partners and clients
• Exceptional customer service, time management, collaboration and well developed interpersonal skills.

​Qualified applicants are invited to submit applications no later than 13/06/2025 via the careers section of our Corporate Website at www.gracekennedy.com

GraceKennedy Financial Group upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.